This can be particularly helpful if you are suffering connectivity issues, bottlenecks, or slow speeds.Īlso: Modem vs router: What's the difference? In the same way that a PC sometimes needs a reboot, routers sometimes do, too. If your speed is suffering, try rebooting your router: Unplug the router, leave it off for 10 seconds or so, and then restart. Sometimes, the simplest explanation is the right one. In these cases, unfortunately, all you can do is wait until they are resolved. Specific online services or platforms like Twitter, Facebook, or Microsoft services may also have outage issues. However, if it is only a specific service online that you're having trouble with, go to Down for Everyone or Just Me, type in the address, and check to see if your slow speed or failed connection to a domain is a third-party problem or outage. An example is when Fastly made vast swathes of the web inaccessible due to an outage in June 2021. Sometimes, being unable to access web domains is not the fault of your service but rather an issue with content delivery networks (CDNs). There might also be an issue with your internal setup or wall connection, but an engineer can diagnose the problem. (In my own experience, it took days for everyone to be reconnected!)įlickering lights on your router (often yellow or red, but it depends on your router model) may indicate a problem outside your home, such as with physical cables or junction boxes. (You can imagine the uproar.) If this is the case, call your provider immediately to get your ticket in for your connection to be restored. Several years ago, my whole street was booted offline after a maintenance worker accidentally sliced through our main fiber cable. You could also ask neighbors if they are having trouble. An easy way to do this is to type your ISP's name and "outage" into a search engine or visit its website for live outage notices. It's also worth checking in with your provider to see if there is an outage or other known issue in the area. The free services below will ping and check your download and upload speeds. If you are paying for a subscription of up to 30Mbps, for example, and are only receiving speeds of 2 or 3Mbps, it may be an issue with your internet service provider (ISP). If you are already on a high-speed plan and you are suffering slow internet speeds, despite the service you're paying for, you should check your connection. You might also need to renegotiate your plan, upgrade, or, if you aren't being offered a good deal, switch providers entirely. If this is the case, you must call your service provider. This is more common when you are on a basic plan. Your internet provider may throttle your service if you use too much bandwidth. The general rule is that you will need more bandwidth if you have multiple devices and streaming services on the go. If you want a fiber service but your ISP doesn't offer one, in some cases, you can register your interest with your ISP - and if enough people follow suit, this might push your location up the priority list for installation.Īlso: The top satellite internet services compared: Starlink and alternatives While many areas are only served with cable connections, fiber provides the best speeds. Vaughan-Nichols notes that a minimum speed of 30Mbps is recommended. If you have constant speed problems, your bandwidth is the first thing you should consider.Įnsure you are on a plan that can cope with today's array of devices and their demand for bandwidth. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping.
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